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GST of 12.5% is deducted on overseas orders.
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Customer Feedback
Here's a little selection of what our customers are saying:
2009 - "Can I just say how impressed I am with the service shown me on ordering pattern books. Not only did they arrive promptly but in really good condition. Thank you so much for the care taken and the turnaround time with ordering and receiving. I will definitely be a return customer." - CB, Sydney, Australia
- "What a great site, just found it on Google, will pass it onto friends, just so easy to navigate, and everything for the knitter is here. Great, great, great." - KM, Taupo, NZ
- " My parcel just arrived, gorgeous wool and incomparable service, thank you. Your site really is wonderful and the ultimate in ordering ease." - SC, Nelson, NZ
- "I would also like to thank you for your prompt service. The sock wool arrived within 2 days of ordering it. That is what I call service. It was great." - AB, Auckland, NZ
- "Great website! Brilliant to be able to browse online and take my time pondering as its so difficult to do that in a shop with little ones wanting to pull all the wool off the shelves!" - VP, Christchurch, NZ
- "I wanted to let you know how happy I am with both your customer service and the yarn. I appreciate how quickly you put my package in the mail; I wasn't expecting it for a few more days because it had such a long distance to travel. The Supreme Merino Possum 4-ply is lovely, and I'm very pleased with my color choice of pink heather. The weather here is snowy and frigid. Casting on tomorrow morning with the possum yarn will be a pleasure." - AD, Pennsylvania, USA
- "The Noro Kureyon (DK) yarn has arrived and I am thrilled with it. The colour photography is true (not so from other websites I have bought from), and I will enjoy anticipating the accompanying wool I will use for the rest of the garment. I am really pleased with your service and my purchase. Many thanks for your prompt service." - SM, Auckland, NZ
- "I placed an order this weekend just gone and have to say I am most impressed with your fantastic service and shall definitely be placing further orders for both patterns and yarn, and will also let friends, work colleagues know about your service." - JJ, Auckland, NZ
2008 - "Thank you so much for the wool and pattern I recently ordered. I received it Friday and I wanted to let you know that I really enjoyed my shopping experience with your company and you will hear from me again!" - DM, New Plymouth, NZ
- "Wow! That’s incredibly quick [delivery], thanks." - LA, Nelson, NZ
- "Thanks for the SUPER quick delivery! This arrived to me on Tuesday! Fantastic."- JG, Auckland, NZ
- "Thanks for your amazingly quick response –YES definitely want the magazine. I thought it looked really great. Have placed the order. I love going in and browsing your site. I put my aunty on to it as well and she has been purchasing too, who needs shops!!!" - DH, Hawkes Bay, NZ
- "Thought I'd send you a quick email to let you know that the two Debbie Bliss books I ordered over the phone yesterday morning arrived today. What great service!" - DS, Auckland, NZ
- "I would just like to say thank you very much for some absolutely stunningly fantastic service. I put my order in online yesterday morning and was most bemused to receive it last night. Congratulations and I will definitely be visiting your site again and recommending it to others. " - MG, Wellington, NZ
- "My parcel arrived safely yesterday and I am really pleased with the yarn. This is my first purchase from you and it certainly will not be the last! Thank you for the wonderful service." - JC, Auckland, NZ
- "Thanks so much it was received this morning and the colour is perfect! This is the first time I've purchased from you (I've just got back into my knitting after a 20 year break)....and it won't be the last. Thanks so much." - DH, Onehunga, NZ
- "Thank you very much for the parcel. I cannot believe that it is here so quickly." - SC, St. Arnaud, NZ
- "Just to let you know my order arrived this morning. I was impressed by the professional packaging and prompt service. I look forward to ordering more in the not too distant future. Once again thank you." - DH, Hastings, NZ
- "Thank you! I can't wait to receive my parcel. This is my first purchase from you, and first foray into nicer/more interesting yarns than that bought at KMart etc....yeah!!!" - KL, Auckland, NZ
- " The yarn has just arrived, it is divine. I will report in on the garment made in the Sublime, if it wears as it feels, I will probably sleep in it! Thank-you." - DB, Dunedin, NZ
- "I've done quite a few Google searches for knitting things in the past few weeks. The results so far haven't been as promising as I'd have expected.....until I found you. I just wanted to congratulate you on a fabulous website. It has everything a person could want. It's easy to use, your photos of the patterns included in the book are a good size and the whole site is extremely easy to navigate." - FH, Australia
- "Just wanted to say thank you for this website. I live in remote New Zealand and have difficulty sourcing lovely wools and books. Thanks!!" - CM, Taranaki, NZ
- "I've just discovered your fantastic website......I'm in heaven!!" - CS, Christchurch, NZ
May we say a special THANK YOU to all our customers who take the time to contact us. Your feedback and lovely comments are much appreciated!
- The Yarn Queen team
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