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Contact Us
Before emailing us a question: Please read FAQ's (frequently asked questions), or click on the relevant links below. The answer to your question may already be there.
Do you have the wool I'm looking for?
All FAQ's
Shipping Costs
Shipping Methods
Payment Choices
Ordering from outside New Zealand
Returns Policy
Please allow a few days for a reply to yarn or pattern enquiries, especially during our busy autumn and winter seasons.
We can only answer questions relating to products/services listed on our website.
Due to time restraints we regret we cannot answer any general knitting questions eg requests for help in selecting different yarn than a pattern calls for, or questions related to knitting wool or patterns not listed on our website.
Not receiving our emails when you expect to? Please check your spam folder and add us to your address book or safe list so our emails to you don't get deleted as spam.
The Yarn Queen Ltd
Email: sales@theyarnqueen.co.nz
Telephone: +64 9 836 7285
Mon – Thurs during office hours 10am – 3pm (NZ time), closed Friday.
Our office is closed on Fridays, weekends and public holidays.
Customers - The Yarn Queen is online only. There is no physical shop to visit.
Because The Yarn Queen is ‘online only’ you can be assured that attention is focused on bringing you a website that is kept well stocked and up-to-date. Every item is shipped directly from The Yarn Queen so you can expect personal service and quick delivery.
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The Yarn Queen are New Zealand retailers of:
Ashford - Cleckheaton - Debbie Bliss - Filatura Di Crosa - King Cole - Knit Pro - Magic Garden - Misti Alpaca - Naturally - Opal - Panda - Patons - Peter Pan - Pony - Robin - Shepherd - Sirdar - Sublime - Tahki Yarns - Trendy Trims - Twilleys of Stamford - Wendy
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